📜 Cancellation & Refund Policy – Zencase

At Zencase.in, customer satisfaction is our top priority. We strive to provide you with a smooth and hassle-free shopping experience. Please read our cancellation and refund policy carefully before placing an order.

🛑 Order Cancellation
Orders can be cancelled within 24 hours of purchase or before the order is shipped, whichever is earlier.

Once the order has been shipped, it cannot be cancelled.

To request a cancellation, please contact our customer support with your order details.

📧 Email: itszencase@gmail.com

🔄 Returns & Refunds
We accept returns only in the following cases:

  • Damaged or Defective Product – If the product received is damaged or defective.
  • Wrong Product Delivered – If you receive a product different from what you ordered.

🕒 Return Request Window:
Return requests must be raised within 7 days of delivery.

✅ Conditions for Return

  • The product must be unused, in original packaging, and with all tags intact.
  • Proof of purchase (Order ID / Invoice) is mandatory.
  • Products damaged due to misuse, mishandling, or normal wear & tear are not eligible for return.

💰 Refund Process
Once your return request is approved and the product is received by us, the refund will be processed within 7–10 business days.

Refunds will be credited to the original mode of payment.

For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer.

🚚 Non-Returnable Items
Personalized / Customized mobile covers are non-returnable, except in cases of damage or manufacturing defects.

📩 Need Help?
For cancellation, return, or refund related queries, feel free to contact us:

📧 Email: itszencase@gmail.com